Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen Manual de usuario

Bria 3.0 for Windows User GuideRetail Deployments

CounterPath Corporation6

Bria 3.0 for Windows User Guide – Retail Deployments7Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can

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93Using Bria3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or doubl

CounterPath Corporation10The Bria MenuBria. •Accounts. These settings control how Bria interacts with your VoIP service provider, and are set individu

Bria 3.0 for Windows User Guide – Retail Deployments113.3 Placing a CallYou can contact someone using:• A traditional phone number, if supported by yo

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Bria 3.0 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account

CounterPath Corporation14Placing another CallTo place a new call (without hanging up on the current call), simply place the call in the normal way. A

Bria 3.0 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not runnin

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and on, in the Call panel cli

Bria 3.0 for Windows User Guide – Retail Deployments173.5 Handling an Established CallWhile the call is in progress you can:• Control the audio: use t

CounterPath Corporation183.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3.0 for Windows User Guide – Retail Deployments19Attended Transfer – Call then TransferYou can first speak to the target (the person you are tran

CounterPath Corporation203.7 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table. How From the... DescriptionKeying

Bria 3.0 for Windows User Guide – Retail Deployments21Adding VideoIf you have a camera, you can click Start Video ( ) in the call panel. When you add

CounterPath Corporation223.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3.0 for Windows User Guide – Retail Deployments23Managing the Conference Adding More ParticipantsYou can add more participants to an existing con

CounterPath Corporation24Video Conference Calls Starting a Conference with VideoWhen you start a conference, video works as follows:• Start conference

Bria 3.0 for Windows User Guide – Retail Deployments253.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 50),

iContentsIntroduction...

CounterPath Corporation263.11 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone address.2. Type the message. Includ

Bria 3.0 for Windows User Guide – Retail Deployments27Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of peopl

CounterPath Corporation28Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.On the menu, choose View >

Bria 3.0 for Windows User Guide – Retail Deployments293.12 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to

CounterPath Corporation303.13 WorkgroupsTypically, workgroups are used only in enterprises and are set up by the system administrator.Click to join th

314 Using Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softpho

CounterPath Corporation32Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact lis

Bria 3.0 for Windows User Guide – Retail Deployments33Exporting ContactsYou can export a contact list to a comma-separated file, a pst file or a vcf f

CounterPath Corporation34Sharing Online StatusOnline status information is handled by the account specified in the Accounts Settings window. To see wh

Bria 3.0 for Windows User Guide – Retail Deployments35Managing Contacts and Groups when Using OutlookThe following information applies if you are usin

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CounterPath Corporation36Using ContactsContact FlyoutClick a contact to show the Contact flyout. This flyout shows all the contact methods set up for

Bria 3.0 for Windows User Guide – Retail Deployments374.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete

CounterPath Corporation384.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria 3.0 for Windows User Guide – Retail Deployments39Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when th

CounterPath Corporation40Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Bria 3.0 for Windows User Guide – Retail Deployments41Adding Contacts to the Alert List (Buddy Pounces)You can add a contact to the Alert List in orde

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435 Configuring BriaYou can configure Bria in several ways:• Configure global behavior. See “Configuring Preferences” on page 59.• Configure the behav

CounterPath Corporation44If you have more than one SIP account, the window appears as shown below.You can:• Add or remove an account. • Enable one or

Bria 3.0 for Windows User Guide – Retail Deployments45Setting the IM/Presence AccountIf you have more than one SIP account, set up for phone calls as

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. If you are working in an enterprise that has

CounterPath Corporation46XMPP AccountTable 1: XMPP Account Properties – AccountField DescriptionAccount name If desired, change the account name to so

Bria 3.0 for Windows User Guide – Retail Deployments47Resource Optional resource, as specified in RFC 3920. For example “/home”. If this setting is bl

CounterPath Corporation48SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the

Bria 3.0 for Windows User Guide – Retail Deployments49Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your

CounterPath Corporation50SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail servi

Bria 3.0 for Windows User Guide – Retail Deployments51Number to dial for checking voicemail Optional, but complete this field only if your VoIP servic

CounterPath Corporation52SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewall traversal modeLeave the

Bria 3.0 for Windows User Guide – Retail Deployments53SIP Account Properties – PresencePresence allows other softphone users to see your online status

CounterPath Corporation54SIP Account Properties – StorageThese settings let you set up a remote storage system for the buddy list for this SIP account

Bria 3.0 for Windows User Guide – Retail Deployments55SIP Account Properties – TransportYou can set up Bria for the type of security (encryption) you

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other

CounterPath Corporation56Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Bria 3.0 for Windows User Guide – Retail Deployments57SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegi

CounterPath Corporation58TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still activ

Bria 3.0 for Windows User Guide – Retail Deployments595.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. Th

CounterPath Corporation60Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alert

Bria 3.0 for Windows User Guide – Retail Deployments61Preferences – DevicesBria automatically detects devices at each startup, and selects the most ap

CounterPath Corporation62Speakerphone ModeSpeaker Change this field only if you want to override the devices that Bria automatically selected.Make th

Bria 3.0 for Windows User Guide – Retail Deployments63HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For exam

CounterPath Corporation64Preferences – NetworkTable 11: Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network conn

Bria 3.0 for Windows User Guide – Retail Deployments65Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail versio

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 33Broadvoice-32 33Broadvoice

Bria 3.0 for Windows User Guide – Retail Deployments67Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed

CounterPath Corporation68Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport service for audio, video a

Bria 3.0 for Windows User Guide – Retail Deployments69Preferences – Media QualityVideo QualityEnable this option Check or uncheck to flip the video im

CounterPath Corporation70Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.

Bria 3.0 for Windows User Guide – Retail Deployments71Preferences – Call AutomationThese settings let you configure how you want auto answer to handle

CounterPath Corporation72Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list. The contact list ho

Bria 3.0 for Windows User Guide – Retail Deployments73XCAP Settings Username and password The user name and password to log into the storage server.Ro

CounterPath Corporation74Preferences – AdvancedTable 13: Preferences – AdvancedField DescriptionUse slower but more compatible video formatTurning thi

75A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3.0 for Windows User Guide – Retail Deployments77Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note

CounterPath Corporation78DiagnosticsOnly use this panel if instructed to do so by your support representative at your VoIP service provider.

Bria 3.0 for Windows User Guide – Retail Deployments79B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last

CounterPath Corporation80C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3.0 for Windows User Guide – Retail Deployments81C.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a

CounterPath Corporation82PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular

Bria 3.0 for Windows User Guide – Retail Deployments83Transformation KeywordsOrder of TransformationsThese transformations are always performed in the

CounterPath Corporation84Pending match • The pattern has no . (dot) but does have the T timer. There is a perfect match.• The pattern has a . (dot) an

Bria 3.0 for Windows User Guide – Retail Deployments85C.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to

Bria 3.0 for Windows User Guide – Retail Deployments5Setting up AccountsAfter obtaining SIP, SIMPLE, and (if applicable) XMPP account information from

CounterPath Corporation86• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Bria 3.0 for Windows User Guide – Retail Deployments87D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact

CounterPath Corporation88E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Bria 3.0 for Windows User Guide – Retail Deployments89F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the

CounterPath Corporation90RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu