Counterpath Bria Android Edition 1.1 User Guide (Revision 7) Manual de usuario descargar pdf (Pagina 37)

Bria Android Edition User Guide

A Troubleshooting

More Information

• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546.

• You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition.

Using Bria Diagnostics

When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture

information.

1. Go to More > Settings > Logging Preferences and turn on Verbose Logging.

2. Reproduce the problem.

3. When done, go to More > Settings > Logging Preferences and tap Send Log. Once the file has been sent,

you will see a Sending Log Success notification; this notification includes a reference number.

4. Send an email to support@counterpath.com with the details of your issue and the reference number.

If sending the file fails, check your Wi-Fi and/or cellular data connectivity.

1 2 ... 32 33 34 35 36 37 38 39 40

Sin comentarios

Counterpath Bria Android Edition 1.1 User Guide (Revision 7) Manual de usuario Pagina 37