Counterpath Bria 2.2 User Guide Manual de usuario

CMC Bria 2.2 for WindowsUser Guide

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7Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in Bria. See “SIP Acc

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CMC Bria 2.2 for Windows User Guide93Using Bria3.1 Starting BriaIf Bria is not already running, start it as you would any other program: Use the Windo

CounterPath Solutions, Inc.103.3 The Onscreen MMC The Bria MenuFile• My Profile. See page 47.• Preferences. These settings control the way that you wo

CMC Bria 2.2 for Windows User Guide11ActionsLists the actions that you can perform, depending on the current “state” of Bria. For example, if a contac

CounterPath Solutions, Inc.123.4 Placing a CallYou can contact someone using:• A softphone address ([email protected])• A traditional phone number,

CMC Bria 2.2 for Windows User Guide13How From the ... DescriptionKeying Dialpad or computer keyboard1. If another call is currently in progress, click

CounterPath Solutions, Inc.14Placing another CallTo place a new call (without hanging up on the current call), click the Start another Call button. In

CMC Bria 2.2 for Windows User Guide15• If there is no match on any dial plans or if no dial plans are defined, then the default account is used. The d

CounterPath CorporationCounterPath Corporation.Suite 300, Bentall One Centre505 Burrard Street Box 95Vancouver BC V7X 1M3Tel: 1.604.320.3344sales@coun

CounterPath Solutions, Inc.163.5 Handling an Incoming CallBria must be running to answer incoming calls. (If Bria is not running, incoming calls may b

CMC Bria 2.2 for Windows User Guide173.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone,

CounterPath Solutions, Inc.183.7 Transfering a CallQuick TransferYou can set up a list of phone numbers that calls can be transferred to. Then during

CMC Bria 2.2 for Windows User Guide19Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call

CounterPath Solutions, Inc.203.8 VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Video panel and click

CMC Bria 2.2 for Windows User Guide213.9 VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears be

CounterPath Solutions, Inc.223.11 Conference CallsStarting a Conference CallYou can create a conference call starting from one existing call:1. Click

CMC Bria 2.2 for Windows User Guide23Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of

CounterPath Solutions, Inc.24Audio ControlsAdjusting Volume. Use the speaker adjustment to adjust volume of the sound you are hearing. Mute. Click o

25Controlling VideoOnce video has been added, it can be paused, resumed and stopped in the same way as on a regular conference call, by the intitiator

iContentsIntroduction...

CounterPath Solutions, Inc.263.12 Instant MessagingInstant messages are made using softphone address. Therefore, you can send or receive an instant me

27Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, see see “Preferences – Applic

CounterPath Solutions, Inc.283.13 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to any contact who also has

CMC Bria 2.2 for Windows User Guide29Receiving FilesIf you have an XMPP account, another person with an XMPP address may send you files. The following

CounterPath Solutions, Inc.303.14 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the contact, contacts o

CMC Bria 2.2 for Windows User Guide314 The Address BookThe Address Book panel, which is divided into tabs, provides access to the following: • Contact

CounterPath Solutions, Inc.32Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile d

CMC Bria 2.2 for Windows User Guide33Contact Profile — Advanced DialogThis dialog lets you fine tune the presence sharing information for this contact

CounterPath Solutions, Inc.34Adding a Contact using an Existing AddressYou can add a contact by capturing existing information:• If you are on a phone

CMC Bria 2.2 for Windows User Guide352. As soon as you click Finish on the wizard, the Contacts tab in Bria is updated to show the imported entries. N

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CounterPath Solutions, Inc.36Managing ContactsChanging Contact InformationTo change the information for a contact, right-click the contact and choose

CMC Bria 2.2 for Windows User Guide37Contact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods set u

CounterPath Solutions, Inc.384.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all ent

394.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, and so on. Your availability

CounterPath Solutions, Inc.40Sharing AvailabilityWatching others’ Availability To be able to see the availability of another person, either add that p

41Receiving a Presence RequestYour Bria receives a new contact request when you add a contact to your list (with “Show this contact’s Availability” ch

CounterPath Solutions, Inc.42For important information on how privacy affects availability, see “Privacy” on page 45.Button Next Action ResultAllow an

CMC Bria 2.2 for Windows User Guide43Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on Bria

CounterPath Solutions, Inc.44Do not disturb You have set your availability to this status. Bria will never automatically switch you out of this status

CMC Bria 2.2 for Windows User Guide454.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whet

11 Introduction1.1 What Is CMC Bria?CounterPath Multimedia Communicator Bria 2.2 is a standards-based multimedia communications application.With its e

CounterPath Solutions, Inc.46On an Incoming IMTo block who sends an IM, choose Options > Block this Person on the Instant Message window. Then clos

CMC Bria 2.2 for Windows User Guide475 Configuring BriaYou can configure Bria in several ways:• Set up your personal profile. See below.• Configure gl

CounterPath Solutions, Inc.485.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you

CMC Bria 2.2 for Windows User Guide49Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sounds. Show

CounterPath Solutions, Inc.50Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control wh

CMC Bria 2.2 for Windows User Guide51Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transferred to.

CounterPath Solutions, Inc.52Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each

CMC Bria 2.2 for Windows User Guide53Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devices that

CounterPath Solutions, Inc.54Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.Th

CMC Bria 2.2 for Windows User Guide55Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You ca

CounterPath Solutions, Inc.2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network condit

CounterPath Solutions, Inc.56Supported CodecsBria supports a wide range of codecs. See the table.Codec Narrowband Wideband Royalty-bearingIncluded in

CMC Bria 2.2 for Windows User Guide57Preferences – Video CodecsThis panel appears only on versions of Bria that include video functionality.Video code

CounterPath Solutions, Inc.58Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport service for audio, vid

CMC Bria 2.2 for Windows User Guide59Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list via WebD

CounterPath Solutions, Inc.60Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only

CMC Bria 2.2 for Windows User Guide61Preferences – AdvancedField DescriptionReduce echos Turning this feature on improves sound quality. This feature

CounterPath Solutions, Inc.625.3 Configuring AccountsChoose File > Account Settings.The Account Settings window appears. Accounts Settings WindowTo

CMC Bria 2.2 for Windows User Guide63Setting the Default AccountWhen multiple SIP accounts are enabled, the first account listed is always the default

CounterPath Solutions, Inc.64XMPP AccountTable 4: XMPP Account Properties – AccountField DescriptionAccount name If desired, change the account name t

65Outbound proxy The value in Jabber ID and in this setting may be used by Bria to compose a valid jid:• If Jabber [email protected] and Outbound proxy i

32 Installation and Setup2.1 Getting ReadySIP AccountsAfter choosing a VoIP service provider, you will need the following information:•User name• Pass

CounterPath Solutions, Inc.66SIP Account Properties – AccountTable 5: SIP Account Properties – AccountField DescriptionAccount name If desired, change

67Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider requires that traffic be direc

CounterPath Solutions, Inc.68SIP Account Properties – VoicemailComplete these settings only if your service provider offers voicemail.These settings l

CMC Bria 2.2 for Windows User Guide69Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail.To send to voicemail

CounterPath Solutions, Inc.70SIP Account Properties – TopologyTable 7: SIP Account Properties – TopologyField DescriptionFirewall TraversalIP Address

CMC Bria 2.2 for Windows User Guide71Use XTunnels The appropriate setting depends on whether your VoIP service provider has an XTunnels server. • Auto

CounterPath Solutions, Inc.72SIP Account Properties – PresencePresence allows other softphone users to see your online availability, and also allows y

73SIP Account Properties – StorageThese settings let you set up a remote storage system for the buddy list for this SIP account. (Note that the buddy

CounterPath Solutions, Inc.74SIP Account Properties – SecurityTable 10: SIP Account Properties – SecurityField DescriptionSignaling Transport Contact

CMC Bria 2.2 for Windows User Guide75SIP Account Properties – AdvancedsTable 11: SIP Account Properties – AdvancedField DescriptionRegister SettingsRe

CounterPath Solutions, Inc.4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurati

CounterPath Solutions, Inc.76Maximum time This is the maximum wait time between attempts to reregister. Once this maximum is reached, Bria will wait t

CMC Bria 2.2 for Windows User Guide77A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl QHang up EscHold PeriodIncrease/Decrease Vo

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79B Dialing PlanWhen a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to select the SIP accou

CounterPath Solutions, Inc.80B.1 Dialing Plan SyntaxIn Bria, the dialing plan establishes the expected patterns of characters for a telephone number o

CMC Bria 2.2 for Windows User Guide81TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input c

CounterPath Solutions, Inc.82B.2 How the Input Is ProcessedComparing Input to the Dialing Plan PatternsThe input is compared to each dialing plan in t

CMC Bria 2.2 for Windows User Guide83B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate bet

CounterPath Solutions, Inc.84• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account numb

CMC Bria 2.2 for Windows User Guide85C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list

CMC Bria 2.2 for Windows User Guide52.3 Configuring BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start

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CMC Bria 2.2 for Windows User Guide87D Location of FilesSystem files get copied to the installation directory specified when installing Bria. The defa

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CMC Bria 2.2 for Windows User Guide89E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address th

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CMC Bria 2.2 for Windows User Guide91F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that

CounterPath Solutions, Inc.92RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft o