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3.11 Instant Messaging
Sending an IM
1. You can send an IM to a contact who has a softphone address.
2. Type the message. Include emoticons and formatting, as desired.
To insert a return in the message, press Enter. (You can control the behavior of Enter and of Ctrl+Enter on
the Softphone > Preferences > Application panel.)
3. Click Send.
Receiving an IM
When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears,
choose Softphone > Preferences > Application.)
From the Contacts tab Right-click on the contact and choose Send Instant Message. The contact must
have a softphone address.
An active phone call If the person is a contact, choose Send Instant Message from the call panel
menu.
An active conference call If the participant is a contact, choose Send Instant Message from the participant
menu.
Click to edit the profile
Message input area
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Installing Bria 8
- 2.3 Configuring Bria 8
- Setting up Accounts 9
- Setting up for Voicemail 10
- Setting up a Contact List 10
- 2.4 Troubleshooting 11
- 2.5 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3Using Bria 13
- The Bria Menu 14
- USB Device Alert 14
- 3.3 Placing a Call 15
- Call entry field 16
- Click to place the call 16
- Auto complete suggestions 16
- Placing another Call 17
- Hiding your Identity 17
- 3.4 Handling Incoming Calls 18
- Auto Answer 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Instant Messaging 29
- Conference IM—Group Chat 30
- Viewing the IM Archive 31
- Sending Files 32
- Receiving Files 32
- 3.13 Workgroups 33
- 4 Using Resources 35
- Populating the Contact List 36
- Managing Contacts and Groups 37
- Changing Contact Information 38
- Moving or Deleting a Contact 38
- Adding a Contact 39
- Deleting a Contact 39
- Managing Groups 39
- Using Contacts 40
- 4.2 History Tab 41
- 4.3 Sharing Online Status 42
- Setting your Online Status 44
- 5 Configuring Bria 47
- XMPP Account 49
- INVITEs that are for 58
- REGISTER message 59
- 5.2 Configuring Preferences 61
- Enable Alert displays 62
- Assigning Sounds 62
- Preferences – Devices 63
- Preferences – Network 66
- Preferences – Audio Codecs 68
- Supported Codecs 69
- Preferences – Video Codecs 70
- These fields appear only on 71
- Preferences – Directory 72
- Preferences – Call Automation 73
- Preferences – Contact Storage 74
- Preferences – Advanced 76
- A Troubleshooting 77
- Testing Audio Quality 79
- Diagnostics 80
- B Application Hot Keys 81
- C Dial Plan 82
- C.1 Dial Plan Syntax 83
- Valid Content 84
- Results of the Comparison 85
- C.3 Examples 87
- D Contact List Headings 89
- E Other Ways to Run Bria 90
- F Glossary 91
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