Counterpath Bria Professional 2.4 User Guide Manual de usuario

www.counterpath.com5Bria Professional 2.4 for WindowsUser Guide

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73 Using Bria Professional3.1 Starting Bria ProfessionalIf Bria Professional is not already running, start it as you would any other program: Use the

CounterPath Corporation83.3 The Onscreen Softphone The Bria Professional MenuFile• My Profile. See page 51.• Preferences. These settings control the w

Bria Professional 2.4 for Windows User Guide9ContactsLets you work with contacts. Everything in this menu except for import and export can also be per

CounterPath Corporation10Showing and Hiding Parts of the SoftphoneYou can still receive calls when Bria Professional is hidden or minimized. If you ex

Bria Professional 2.4 for Windows User Guide11The Deskbar provides a compact GUI for performing many Bria Professional actions. It is assumed that you

CounterPath Corporation123.4 Placing a CallYou can contact someone using:• A softphone address (for example, [email protected])• A traditional phon

Bria Professional 2.4 for Windows User Guide13How From the... DescriptionKeying Dialpad or computer keyboard1. If another call is currently in progres

CounterPath Corporation14Placing another CallTo place a new call (without hanging up on the current call), click the Start another Call button. In the

Bria Professional 2.4 for Windows User Guide15If You Do not Select an Account – Auto AccountIf you have more than one account enabled and if you do no

CounterPath CorporationCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@count

CounterPath Corporation163.5 Handling an Incoming CallBria Professional must be running to answer incoming calls. (If Bria Professional is not running

Bria Professional 2.4 for Windows User Guide173.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speak

CounterPath Corporation183.7 Transfering a CallQuick TransferYou can set up a list of phone numbers that calls can be transferred to. Then during a ca

Bria Professional 2.4 for Windows User Guide19Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering

CounterPath Corporation203.8 VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Video panel and click Sta

Bria Professional 2.4 for Windows User Guide213.9 VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” a

CounterPath Corporation223.10 Conference CallsStarting a Conference CallYou can create a conference call starting from one existing call:1. Click the

Bria Professional 2.4 for Windows User Guide23Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference i

CounterPath Corporation24Suspending the ConferenceTo suspend the conference, click the Hold button. Audio ControlsAdjusting Volume. Use the speaker ad

Bria Professional 2.4 for Windows User Guide25The conference host serves as the “funnel” for other video. Whatever the conference host is receiving wi

iContentsIntroduction...

CounterPath Corporation263.11 Instant MessagingInstant messages are made using softphone addresses. Therefore, you can send or receive an instant mess

Bria Professional 2.4 for Windows User Guide27Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which w

CounterPath Corporation283. Type the message. Include emoticons and formatting, as desired. To insert a return in the message, press Ctrl+Enter. (You

Bria Professional 2.4 for Windows User Guide29Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the

CounterPath Corporation30Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session. Do one of the following:• R

Bria Professional 2.4 for Windows User Guide313.12 Sending and Receiving FilesSending FilesYou may be able to send files to another contact. The other

CounterPath Corporation32Receiving FilesReceiving a File as Part of an IMYou can receive files from another party. You do not have to set up to receiv

Bria Professional 2.4 for Windows User Guide333.13 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the co

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354 Using the Address BookThe Address Book panel, which is divided into tabs, provides access to the following: • Contacts.• Call history. See page 41

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CounterPath Corporation36Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile dialo

Bria Professional 2.4 for Windows User Guide37Contact Profile — Advanced DialogThis dialog lets you fine tune the presence sharing information for thi

CounterPath Corporation38• Create a new contact: Click Create. Change the display name, contact method, and group if desired. Click OK.• Update an exi

Bria Professional 2.4 for Windows User Guide39For a complete list of headings, see “Contact List Headings” on page 64.3. Save the file as *.csv.Extern

CounterPath Corporation40Using ContactsContact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods set

Bria Professional 2.4 for Windows User Guide414.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call

CounterPath Corporation424.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, and s

Bria Professional 2.4 for Windows User Guide43Sharing AvailabilityWatching Others’ Availability When you create a contact by entering details in the C

CounterPath Corporation44• If you do not yet have a privacy rule set up for this person or for their domain, this request appears to you as a Presence

Bria Professional 2.4 for Windows User Guide45Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicato

11 IntroductionBria Professional is CounterPath’s softphone designed specifically for business and enterprise users. It includes the features that are

CounterPath Corporation46Do not disturb You have set your availability to this status. Bria Professional will never automatically switch you out of th

Bria Professional 2.4 for Windows User Guide474.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can con

CounterPath Corporation48On an Incoming IMTo block who sends an IM, choose Options > Block this Person on the Instant Message window. Then close th

Bria Professional 2.4 for Windows User Guide494.5 LDAP Directory TabThe Directory tab appears only if you have set up to use LDAP, as described on pag

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515 Configuring Bria ProfessionalYou can configure Bria Professional in several ways:• Set up your personal profile. See below.• Configure global beha

CounterPath Corporation525.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you contr

Bria Professional 2.4 for Windows User Guide53Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sou

CounterPath Corporation54Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria Professional 2.4 for Windows User Guide55Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transfe

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other

CounterPath Corporation56Preferences – DevicesBria Professional automatically detects devices at each startup, and selects the most appropriate device

Bria Professional 2.4 for Windows User Guide57Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the dev

CounterPath Corporation58Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.The sl

Bria Professional 2.4 for Windows User Guide59Preferences – Audio CodecsChange the settings on this tab only if advised to do so by your system admini

CounterPath Corporation60Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only ena

Bria Professional 2.4 for Windows User Guide61Preferences – AdvancedField DescriptionReduce echoes Turning this feature on improves sound quality. Thi

CounterPath Corporation625.3 Configuring AccountsAccounts Settings WindowIn general, you will work with the Account Settings window only when advised

63A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl+QHang up EscHold PeriodMute Spacebar

CounterPath Corporation64B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria Professional contact list. This list

Bria Professional 2.4 for Windows User Guide65C Location of FilesSystem files get copied to the installation directory specified when installing Bria

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria Professional requires both speakers and a microphone to make calls. Any o

CounterPath Corporation66D Other Ways to Run Bria Professional D.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address t

Bria Professional 2.4 for Windows User Guide67E GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo eff

CounterPath Corporation68RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu

CounterPath Corporation42.2 Starting Bria ProfessionalIf Bria Professional is not already running, start it as you would any other program: Use the Wi

Bria Professional 2.4 for Windows User Guide52.4 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone ca