Counterpath Bria 3.2 for Windows User Guide - Enterprise Deplo Manual de usuario Pagina 3
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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Getting Ready ...................................................................................................................... 3
Installing Bria ...................................................................................................................... 3
Starting Bria......................................................................................................................... 4
Configuring Bria.................................................................................................................. 5
Troubleshooting................................................................................................................... 7
Checking for Bria Updates .................................................................................................. 7
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call....................................................................................................................... 11
Handling Incoming Calls..................................................................................................... 15
Handling an Established Call............................................................................................... 16
Transfering a Call ................................................................................................................ 17
Handling Video Calls........................................................................................................... 19
Conference Calls.................................................................................................................. 21
Voicemail............................................................................................................................. 24
Forwarding Calls.................................................................................................................. 24
Viewing Your Workgroup................................................................................................... 25
Working in Deskphone Mode.............................................................................................. 28
Other Bria Features.................................................................................................................... 29
Instant Messaging ................................................................................................................ 29
Sending a Broadcast IM....................................................................................................... 30
Group Chat (Conference IM)............................................................................................... 31
Chat Rooms.......................................................................................................................... 33
Viewing the Message Archive............................................................................................. 34
Sending and Receiving Files................................................................................................ 36
The Contacts Tab....................................................................................................................... 37
Populating the Contact List.................................................................................................. 38
Managing Contacts and Groups........................................................................................... 41
Using Contacts..................................................................................................................... 45
Sharing Online Status .......................................................................................................... 46
Privacy ................................................................................................................................. 51
Using Other Resources .............................................................................................................. 53
History Tab .......................................................................................................................... 53
Favorites Tab ....................................................................................................................... 54
Directory Tab....................................................................................................................... 55
Configuring Bria........................................................................................................................ 57
Configuring Accounts.......................................................................................................... 57
Configuring Preferences ...................................................................................................... 66
A Using Bria Add-in for Outlook.............................................................................................. 77
B Troubleshooting ..................................................................................................................... 79
C Application Hot Keys............................................................................................................. 83
D Contact List Headings............................................................................................................ 84
E Other Ways to Run Bria ......................................................................................................... 85
- Bria 3 for Windows User Guide 1
- Enterprise Deployments 1
- Contents 3
- 1 Introduction 5
- Bria Add-in for Outlook™ 6
- 2 Installation and Setup 7
- 2.3 Starting Bria 8
- 2.4 Configuring Bria 9
- Populating your Contact List 10
- 2.5 Troubleshooting 11
- 2.6 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3 Making Phone Calls 13
- The Bria Menu 14
- The Bria Toolbar 14
- 3.3 Placing a Call 15
- 604551212PPP44; 16
- Letters to Numbers 17
- Placing another Call 18
- 3.4 Handling Incoming Calls 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Viewing Your Workgroup 29
- Monitor, Pick up and Join 30
- Receiving a Request to Join 31
- Set up for Deskphone Mode 32
- Working in Deskphone Mode 32
- 4 Other Bria Features 33
- 4.2 Sending a Broadcast IM 34
- Inviting More Participants 35
- Leaving a Group Chat 35
- Rejoining a Group Chat 36
- 4.4 Chat Rooms 37
- Sending Files 40
- Receiving Files 40
- 5 The Contacts Tab 41
- Exporting Contacts 43
- Adding a Contact 45
- Modifying the Contact List 48
- 5.3 Using Contacts 49
- 5.4 Sharing Online Status 50
- Sharing Online Status 51
- Setting your Online Status 53
- 5.5 Privacy 55
- 6 Using Other Resources 57
- 6.2 Favorites Tab 58
- 6.3 Directory Tab 59
- 7 Configuring Bria 61
- Presence 64
- When You Are a Supervisor 66
- XMPP Account 67
- Outlook Account 69
- 7.2 Configuring Preferences 70
- Preferences – Privacy 72
- Preferences – Devices 73
- Preferences – Shortcut Keys 75
- Preferences – Network 76
- Preferences – Audio Codecs 76
- Preferences – Video Codecs 76
- Preferences – Media Quality 77
- Preferences – Directory 78
- Preferences – Call Automation 79
- Preferences – Advanced 80
- Missed Calls and Voicemail 81
- Placing Phone Calls 81
- Creating Outlook Contacts 82
- B Troubleshooting 83
- Testing Audio Quality 85
- Diagnostics 86
- C Application Hot Keys 87
- D Contact List Headings 88
- E Other Ways to Run Bria 89
- F Glossary 90
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