Counterpath Bria 3.1 for Windows User Guide - Enterprise Deplo Manual de usuario

Bria 3 for Windows User GuideEnterprise Deployments

CounterPath Corporation62.5 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tra

Bria 3 for Windows User Guide – Enterprise Deployments72.6 Setting up for PresencePresence allows your contacts to see your online status and also all

CounterPath Corporation82.7 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. •Accounts. You will work with these settings only if advised to do so by your system administrator. • Pref

Bria 3 for Windows User Guide – Enterprise Deployments113.3 Placing a CallYou can contact someone using a traditional phone number or a softphone addr

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Bria 3 for Windows User Guide – Enterprise Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP accoun

CounterPath Corporation14Hiding your IdentityYou can hide your identity on a call, so that the other person will not see your name or number on their

Bria 3 for Windows User Guide – Enterprise Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not runn

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and on, in the Call panel cli

Bria 3 for Windows User Guide – Enterprise Deployments173.5 Handling an Established CallWhile the call is in progress you can:• Control the audio: use

CounterPath Corporation183.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3 for Windows User Guide – Enterprise Deployments19Attended Transfer – Call then TransferYou can first speak to the target (the person you are tr

CounterPath Corporation203.7 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table. How From the... DescriptionKeying

Bria 3 for Windows User Guide – Enterprise Deployments21Adding VideoIf you have a camera, you can click Start Video ( ) in the call panel. When you ad

CounterPath Corporation223.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3 for Windows User Guide – Enterprise Deployments23Managing the Conference Adding More ParticipantsYou can add more participants to an existing c

CounterPath Corporation24Video Conference Calls Including Video in a ConferenceWhen you start a conference from established calls, video is included i

Bria 3 for Windows User Guide – Enterprise Deployments253.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 53

iContentsIntroduction...

CounterPath Corporation263.11 Viewing Your WorkgroupThe workgroup feature must be configured by a system administrator. The workgroup gives you a deta

Bria 3 for Windows User Guide – Enterprise Deployments273.12 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode.

CounterPath Corporation28To place a call from Bria in deskphone mode:• Place the call in the usual way. The deskphone rings.• Answer the call on your

Bria 3 for Windows User Guide – Enterprise Deployments294 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who

CounterPath Corporation30Conference IM – Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All

Bria 3 for Windows User Guide – Enterprise Deployments31Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat sessi

CounterPath Corporation324.2 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softphone address • Ho

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Enterprise Deployments35• A comma-separated file. Use this method to import from a Microsoft® Excel® file. You will firs

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CounterPath Corporation365.2 Managing Contacts and GroupsThe following information does not apply if you are using your Microsoft® Outlook® address bo

Bria for Windows User Guide – Enterprise Deployments37Sharing Online StatusOnline status information is handled by the account specified in the Accoun

CounterPath Corporation385.3 Managing Contacts when Using OutlookThe following information applies only if you have set up your Microsoft® Outlook® ad

Bria for Windows User Guide – Enterprise Deployments39Deleting a ContactDelete contacts from within Outlook. Managing GroupsBria uses the groups that

CounterPath Corporation405.4 Using ContactsPhone or IM the person • Double-click the contact to start a phone call or IM to the person (depending on h

Bria for Windows User Guide – Enterprise Deployments415.5 Sharing Online StatusYou can publish your online status to contacts who have softphone addre

CounterPath Corporation42Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged:• If you create a contac

Bria for Windows User Guide – Enterprise Deployments43(If you are using Outlook as your contact storage, clicking Allow opens the Outlook contact dial

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Bria for Windows User Guide – Enterprise Deployments45Setting your Online StatusChanging your StatusClick the down arrow beside the online status indi

11 IntroductionRead this manual if you are working in an enterprise and you have a system administrator. It is assumed that your system administrator

CounterPath Corporation46Adding Contacts to the Alert List (Buddy Pounces)You can add a contact to the Alert List in order to request to be notified w

Bria for Windows User Guide – Enterprise Deployments475.6 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you

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Bria for Windows User Guide – Enterprise Deployments496 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry

CounterPath Corporation506.2 Favorites TabYou can create favorites from your contact list. They will be displayed in both the contact list and in the

Bria for Windows User Guide – Enterprise Deployments516.3 Directory TabThe Directory tab appears only if your system administrator has set up Bria to

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537 Configuring BriaYou can configure Bria in several ways:• Configure global behavior. See “Configuring Preferences” on page 56.• Configure the behav

CounterPath Corporation54Accounts List with Multiple SIP AccountsIf you have more than one SIP account, the window appears as shown below.If you have

Bria 3 for Windows User Guide – Enterprise Deployments55SIP Account Properties – VoicemailIn general, your system administrator will provide the value

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other

CounterPath Corporation567.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Bria 3 for Windows User Guide – Enterprise Deployments57Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box an

CounterPath Corporation58Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Windows User Guide – Enterprise Deployments59Preferences – DevicesBria automatically detects devices at each startup, and selects the most

CounterPath Corporation60Speakerphone ModeSpeaker Change this field only if you want to override the devices that Bria automatically selected.Make th

Bria 3 for Windows User Guide – Enterprise Deployments61HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For ex

CounterPath Corporation62Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shortcut Key CombinationsYou ca

Bria 3 for Windows User Guide – Enterprise Deployments63Preferences – NetworkPreferences – Audio CodecsChange the settings on this tab only if advised

CounterPath Corporation64Preferences – Media QualityVideo QualityEnable this option Check or uncheck to flip the video image.Resolution – Limit availa

Bria 3 for Windows User Guide – Enterprise Deployments65Preferences – DirectoryGenerally, change the settings on this panel only if advised to do so b

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

CounterPath Corporation66Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Bria 3 for Windows User Guide – Enterprise Deployments67Preferences – AdvancedTable 3: Preferences – AdvancedField DescriptionDTMF Set this field as d

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69A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation70Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3 for Windows User Guide – Enterprise Deployments71Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Not

CounterPath Corporation72DiagnosticsOnly use this panel if instructed to do so by your system administrator.To start logging Bria activity and send a

Bria 3 for Windows User Guide – Enterprise Deployments73B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the la

CounterPath Corporation74C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Windows User Guide – Enterprise Deployments75D Other Ways to Run Bria D.1 From a HyperlinkYou can attach a hyperlink to a phone number or s

CounterPath Corporation42.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program: Use the Windows St

CounterPath Corporation76E GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise wi

Bria 3 for Windows User Guide – Enterprise Deployments77RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC

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Bria 3 for Windows User Guide – Enterprise Deployments52.4 Configuring BriaRead this section if your system administrator advises you that you must ei