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Diagnostics
Only use this panel if instructed to do so by customer support.
To start logging Bria activity and send a logging report to CounterPath customer support:
1. Click Start Logging. The first Diagnostics Logging window appears.
2. Select the problem you are experiencing and click Start Logging.
3. On the second Diagnostics Logging screen, click Finish. Logging will start.
4. Perform the actions you want to capture; for example, attempt to make a phone call.
5. When done, display the first Diagnostics Logging window again and click Send Report. A window opens;
select the report and click Open. When the report is successfully sent, a confirmation message appears on
the first Diagnostics window.
6. Click Stop Logging. Close the Troubleshooting window.
- Bria 3 for Mac User Guide 1
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Configuring Bria 8
- Set up the XMPP Account 9
- Setting up for Voicemail 10
- Populating your Contact List 10
- 2.3 Troubleshooting 11
- 2.4 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3 Making Phone Calls 13
- The Bria Toolbar 14
- The Bria Menu 14
- 3.2 Placing a Call 15
- 604551212PPP44; 16
- Selecting the Account to Use 17
- Letters to Numbers 17
- Placing another Call 18
- 3.3 Handling Incoming Calls 19
- Ending a Call 20
- 3.5 Transfering a Call 21
- 3.6 Handling Video Calls 23
- Pausing and Resuming Video 24
- 3.7 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.8 Voicemail 28
- 3.9 Forwarding Calls 28
- 4 Other Bria Features 29
- 4.2 Sending a Broadcast IM 30
- Leaving a Group Chat 31
- 4.4 Chat Rooms 32
- Sending Files 33
- Receiving Files 33
- 5 The Contacts Tab 35
- Enabling the Mac Address Book 36
- Setting up for Availability 36
- Importing 37
- Exporting Contacts 37
- Adding a Contact 38
- Modifying the Contact List 41
- 5.3 Using Contacts 42
- 5.4 Sharing Online Status 43
- Setting your Online Status 45
- 5.5 Privacy 47
- 6 Using Other Resources 49
- 6.2 The Favorites Tab 50
- 7 Configuring Bria 51
- XMPP Account 53
- SIP Accounts – General 54
- SIP Accounts – Voicemail 56
- SIP Accounts – Topology 58
- SIP Accounts – Presence 59
- SIP Accounts – Storage 60
- SIP Accounts – Transport 61
- INVITEs that are for 62
- SIP Accounts – Advanced 63
- 7.2 General Preferences 65
- Preferences – Privacy 66
- Enable Alert Displays 67
- Assigning Sounds 67
- Preferences – Devices 68
- Preferences – Codecs 70
- Supported Codecs 71
- Video Codecs 72
- Preferences – Calls 73
- Preferences – Directory 74
- Preferences – Files/Web 75
- A Troubleshooting 77
- Testing Video Quality 78
- Testing Audio Devices 79
- Diagnostics 80
- B Dial Plan 81
- B.1 Dial Plan Syntax 82
- Transformation Keywords 83
- Results of the Comparison 84
- B.3 Examples 85
- C Contact List Headings 87
- D Glossary 88
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