Counterpath Bria 4 Mac User Guide - Enterprise Deployments Manual de usuario

Bria 4 for Mac User GuideEnterprise Deployments

CounterPath Corporation62.4 TroubleshootingBria includes tools for helping you troubleshoot problems. From the menu, choose Help > Troubleshooting.

73 Making Phone Calls3.1 The Onscreen Softphone Call entry field. See page 9.Resources. See page 49Close windowMinimize to dockResize softphoneVoicema

CounterPath Corporation8The Bria MenuThe menu contains the following items that are specific to Bria:• Bria 4 > Preferences. See page 58. • View. C

Bria 4 for Mac User Guide – Enterprise Deployments93.2 Placing a CallPlace the call as described in the table below. The outgoing call opens in its ow

CounterPath Corporation10Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 4 for Mac User Guide – Enterprise Deployments11Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation12Placing another CallYou can place another call. There is no limit to the number of calls you can make, although eventually th

Bria 4 for Mac User Guide – Enterprise Deployments133.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running,

CounterPath Corporation143.4 Handling an Established CallEnding a CallClick the End call button on the Call panel (the call can be active or on hold).

Bria 4 for Mac User Guide – Enterprise Deployments153.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallType a name or number Then c

CounterPath CorporationiiCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@cou

CounterPath Corporation16Attended Transfer – Call then TransferYou can first speak to the target (the person you are transferring the call to), then c

Bria 4 for Mac User Guide – Enterprise Deployments173.6 Handling Video CallsPlacing a Video CallAdding VideoIf you have a camera, you can click Start

CounterPath Corporation183.7 Conference CallsStarting a Conference CallYou can start a conference call by:• making a conference call from the dashboar

Bria 4 for Mac User Guide – Enterprise Deployments19From an Existing Call From One Established CallFrom Two Established Call

CounterPath Corporation20Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria 4 for Mac User Guide – Enterprise Deployments21Video Conference CallsStarting a Conference with VideoWhen you start a conference from established

CounterPath Corporation223.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 55), then when you have voicemail

233.10 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode. In this mode:• You can initiate calls from Bria and t

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Bria 4 for Mac User Guide – Enterprise Deployments254 Other Bria Features4.1 Instant MessagingSending an IM1. There are several ways to select the per

iiiContentsIntroduction...

CounterPath Corporation264.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a b

Bria 4 for Mac User Guide – Enterprise Deployments274.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

CounterPath Corporation28Managing a Group ChatLeaving a Group ChatUnregistering your XMPPP account or exiting Bria lets you leave all the active group

Bria 4 for Mac User Guide – Enterprise Deployments294.4 Chat RoomsChat rooms are set up to allow the same group of people to have a group IM session,

CounterPath Corporation304.5 Viewing MessagesOn the menu bar and choose View > Show Messages to view your recent IM activity for any contact, group

Bria 4 for Mac User Guide – Enterprise Deployments314.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to ano

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335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 4 for Mac User Guide – Enterprise Deployments35Populating from the Mac Address BookYou can populate the Bria contact list by pulling in the conta

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CounterPath Corporation36Populating by Importing ContactsYou can populate the Bria contact list by importing from an external file or files.Your syste

Bria 4 for Mac User Guide – Enterprise Deployments37Populating from another XMPP AccountIf you already have an XMPP account independent of Bria (for e

CounterPath Corporation385.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 4 for Mac User Guide – Enterprise Deployments39Example – Contact in an Enterprise that Uses SIP for PresenceThis example shows how to add a co-wo

CounterPath Corporation40Example – Contact in an Enterprise that Uses XMPP for PresenceThis example shows how to add a co-worker when everyone has an

Bria 4 for Mac User Guide – Enterprise Deployments41Adding a Contact using an Existing AddressYou can add a contact by capturing existing information:

CounterPath Corporation425.3 Using ContactsSee page 25You can watch the contact’s online status, if the contact has a softphone address.See page 45 fo

Bria 4 for Mac User Guide – Enterprise Deployments435.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address

CounterPath Corporation44Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when the other person allows the not

Bria 4 for Mac User Guide – Enterprise Deployments45Setting your Online StatusChanging your StatusClick the down arrow beside the online status indica

11 IntroductionRead this manual if you who are working in an enterprise and your system administrator. It is assumed that your system administrator ha

CounterPath Corporation46Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

475.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your avai

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Bria 4 for Mac User Guide – Enterprise Deployments496 Using Other Resources6.1 The History TabFrom the menu bar, choose View > Show History.Managin

CounterPath Corporation50Phoning from HistoryYou can control-click on an entry to place a call to this person, using the contact method that was used

Bria 4 for Mac User Guide – Enterprise Deployments516.2 The Favorites TabTo view the Favorites tab go to the menu bar and choose View > Show Favori

CounterPath Corporation526.3 The Directory Tab The Directory tab is available only if your system administrator has set up Bria to access a corporate

537 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation54• You will create one or two SIP accounts at startup, following instructions from your system administrator. The only setup y

Bria 4 for Mac User Guide – Enterprise Deployments55SIP Account Properties – VoicemailIn general, your system administrator will provide the values fo

CounterPath Corporation2• Support for the following audio codecs:G.711aLaw, G.711uLaw, G.722, G.729, iLBC, OPUS, SILK Narrowband, SILK Wideband, SILK

CounterPath Corporation56XMPP AccountTypically, you create an XMPP account if:• Your enterprise uses XMPP for presence. • You already have an XMPP acc

Bria 4 for Mac User Guide – Enterprise Deployments57Change the storage method only if advised to do so by your system administrator. Enter the informa

CounterPath Corporation587.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears. All the tabs on this

Bria 4 for Mac User Guide – Enterprise Deployments59Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation60Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. Enable Alert Displays•

Bria 4 for Mac User Guide – Enterprise Deployments61Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation62Field DescriptionZero touch device configurationTypically, leave on. When device configuration is on, if you change your audi

Bria 4 for Mac User Guide – Enterprise Deployments63Preferences – CodecsChange the settings on this tab only if advised to do so by your system admini

CounterPath Corporation64Preferences – DirectoryGenerally, change the settings on this panel only if advised to do so by your system administrator.If

65A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

32 Installation and Setup2.1 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login di

CounterPath Corporation66Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 4 for Mac User Guide – Enterprise Deployments67Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the

CounterPath Corporation68DiagnosticsIf you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to generat

Bria 4 for Mac User Guide – Enterprise Deployments69B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact

CounterPath Corporation70C Other Ways to Run BriaC.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clic

Bria 4 for Mac User Guide – Enterprise Deployments71D GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more da

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CounterPath Corporation4Setting up NotificationsBria uses OS notifications. Make sure that the notifications are set up for Bria in system preferences

Bria 4 for Mac User Guide – Enterprise Deployments5 2.3 Setting up a Contact ListTypically, you will want to create contacts in order to easily make p