Counterpath Bria 4 Mac User Guide - Retail Deployments Manual de usuario

Bria 4 for Mac User GuideRetail Deployments

CounterPath Corporation6 Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voicemail featur

Bria 4 for Mac User Guide – Retail Deployments72.3 TroubleshootingBria includes tools for helping you troubleshoot problems. From the menu, choose Hel

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93 Making Phone Calls3.1 The Onscreen Softphone Call entry field. See page 11.Resources. See page 45Close windowMinimize to dockResize softphoneVoicem

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria 4 > Preferences. See page 64. • View.

Bria 4 for Mac User Guide – Retail Deployments113.2 Placing a CallPlace the call as described in the table below. The outgoing call opens in its own c

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 4 for Mac User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account set up

CounterPath Corporation14Placing another CallYou can place another call. There is no limit to the number of calls you can make, although eventually th

Bria 4 for Mac User Guide – Retail Deployments153.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, inc

CounterPath CorporationiiCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@cou

CounterPath Corporation163.4 Handling an Established CallEnding a CallClick the End call button on the Call panel (the call can be active or on hold).

Bria 4 for Mac User Guide – Retail Deployments173.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallType a name or number Then click

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transferring the call to), then c

Bria 4 for Mac User Guide – Retail Deployments193.6 Handling Video CallsPlacing a Video CallAdding VideoIf you have a camera, you can click Start Vid

CounterPath Corporation203.7 Conference CallsStarting a Conference CallYou can start a conference call by:• making a conference call from the dashboar

Bria 4 for Mac User Guide – Retail Deployments21From an Existing Call From One Established CallFrom Two Established Call

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria 4 for Mac User Guide – Retail Deployments23Video Conference CallsStarting a Conference with VideoWhen you start a conference from established cal

CounterPath Corporation243.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 55), then when you have voicemail

254 Other Bria Features4.1 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2. Type the message. Include

iiiContentsIntroduction...

CounterPath Corporation264.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a b

Bria 4 for Mac User Guide – Retail Deployments274.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of peopl

CounterPath Corporation28Managing a Group ChatLeaving a Group ChatUnregistering your XMPPP account or exiting Bria lets you leave all the active group

Bria 4 for Mac User Guide – Retail Deployments294.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system administ

CounterPath Corporation304.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

315 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation325.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 4 for Mac User Guide – Retail Deployments33Populating by Importing ContactsYou can populate the Bria contact list by importing from an external f

CounterPath Corporation345.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 4 for Mac User Guide – Retail Deployments35Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP servic

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CounterPath Corporation36Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Bria 4 for Mac User Guide – Retail Deployments37Adding a Contact using an Existing AddressYou can add a contact by capturing existing information: • I

CounterPath Corporation385.3 Using ContactsSee page 25You can watch the contact’s online status, if the contact has a softphone address.See page 41 fo

Bria 4 for Mac User Guide – Retail Deployments395.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, an

CounterPath Corporation40Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when the other person allows the not

Bria 4 for Mac User Guide – Retail Deployments41Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator

CounterPath Corporation42Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria 4 for Mac User Guide – Retail Deployments435.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can c

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456 Using Other Resources6.1 The History TabFrom the menu bar, choose View > Show History.Managing the List of CallsYou can control-click on an ent

11 IntroductionBria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share onli

CounterPath Corporation46Phoning from HistoryYou can control-click on an entry to place a call to this person, using the contact method that was used

Bria 4 for Mac User Guide – Retail Deployments476.2 The Favorites TabTo view the Favorites tab go to the menu bar and choose View > Show Favorites.

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497 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation50• Create an XMPP account, if appropriate. For example, if you already have an XMPP account independent of Bria (for example,

Bria 4 for Mac User Guide – Retail Deployments51XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independent o

CounterPath Corporation52Priority The priority, as per RFC 3921. The default is 0.Table 1: XMPP Account Properties – AccountField Description

Bria 4 for Mac User Guide – Retail Deployments53SIP Accounts – GeneralTable 2: Accounts – GeneralField DescriptionAccount name If desired, change the

CounterPath Corporation54Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider require

Bria 4 for Mac User Guide – Retail Deployments55SIP Accounts – VoicemailThese settings let you set up to interact with your VoIP service provider’s vo

CounterPath Corporation2• Support for these firewall traversal solutions: STUN, TURN, or ICE.

CounterPath Corporation56Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must complete

Bria 4 for Mac User Guide – Retail Deployments57SIP Accounts – TopologyTable 4: Accounts – TopologyField DescriptionFirewall traversal methodChoose th

CounterPath Corporation58SIP Accounts – PresencePresence allows other softphone users to see your online status, and also allows you to see the online

Bria 4 for Mac User Guide – Retail Deployments59SIP Accounts – StorageTypically, you leave the storage method as Local. However, if your VoIP service

CounterPath Corporation60SIP Accounts – TransportYou can set up Bria for the type of security (encryption) you want for incoming and outgoing calls.Br

Bria 4 for Mac User Guide – Retail Deployments61Setting up for Security within BriaThe options for media encryption are described in the following tab

CounterPath Corporation62SIP Accounts – AdvancedTable 9: SIP Accounts – AdvancedField DescriptionRegister SettingsReregister every The time interval b

Bria 4 for Mac User Guide – Retail Deployments63TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call

CounterPath Corporation647.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears. All the tabs on this

Bria 4 for Mac User Guide – Retail Deployments65Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:• User na

CounterPath Corporation66Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. Enable Alert Displays•

Bria 4 for Mac User Guide – Retail Deployments67Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropri

CounterPath Corporation68Field DescriptionZero touch device configurationTypically, leave on. When device configuration is on, if you change your audi

Bria 4 for Mac User Guide – Retail Deployments69Preferences – CodecsAudio CodecsThis panel shows all the codecs that are included in the retail versio

CounterPath Corporation70Video Codecs Video codecs describe the format by which video streams are compressed for transmission over networks. Some code

Bria 4 for Mac User Guide – Retail Deployments71Preferences – CallsThese settings let you configure how you want auto answer to handle incoming calls,

CounterPath Corporation72Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.Prefere

73A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

CounterPath Corporation74Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 4 for Mac User Guide – Retail Deployments75Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the volu

CounterPath Corporation42.2 Configuring BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login

CounterPath Corporation76DiagnosticsIf you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to generat

Bria 4 for Mac User Guide – Retail Deployments77B Dial PlanWhen a call attempt is made, the call input (what you type or select in the call entry fiel

CounterPath Corporation78B.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a telephone number or softphon

Bria 4 for Mac User Guide – Retail Deployments79TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used

CounterPath Corporation80B.2 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in turn, start

Bria 4 for Mac User Guide – Retail Deployments81B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differ

CounterPath Corporation82• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Bria 4 for Mac User Guide – Retail Deployments83C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list.

CounterPath Corporation84D Other Ways to Run BriaD.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clic

Bria 4 for Mac User Guide – Retail Deployments85E GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data i

Bria 4 for Mac User Guide – Retail Deployments53. In the General tab, complete the User Details area with the information obtained from your VoIP serv

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