Counterpath Bria 4 Windows User Guide - Enterprise Deployments Manual de usuario

Bria 4 for Windows User GuideEnterprise Deployments

CounterPath Corporation6• During a call that you place or receive, you can add the other party to your contact list. See “Handling an Established Call

CounterPath Corporation96B Application Hot KeysCategory Function Keyboard ShortcutMaking or answering a callAnswer an incoming call Ctrl + NDecline an

Bria 4 for Windows User Guide – Enterprise Deployments97C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria conta

98D Other Ways to Run Bria D.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and d

99D.2 From the Command LineYou can start Bria from a DOS prompt. You may need to add the install directory (typically c:\program files\counterpath\bri

E GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transmit in a given time span.

Bria 4 for Windows User Guide – Enterprise Deployments72. Click Export Keys. The dialog appears asking which file to save the keys.3. Name a file, and

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93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuSoftphone. • Accounts. You will work with these settings only if advised to do so by your system administrator.

Bria 4 for Windows User Guide – Enterprise Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in i

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 4 for Windows User Guide – Enterprise Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP accoun

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 4 for Windows User Guide – Enterprise Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerDisabling Call WaitingYou can turn on Disable Call Waiting. If on, when you are on a call, any new incoming call w

Bria 4 for Windows User Guide – Enterprise Deployments173.5 Handling an Established CallAdd as ContactAdd the current caller as a contact. See “Adding

CounterPath Corporation18EncryptionThe outgoing call may be encrypted, depending on your security settings. • If an encrypted call is established, the

Bria 4 for Windows User Guide – Enterprise Deployments193.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer butto

CounterPath Corporation20Attended Transfer – Call then TransferYou can first speak to the target (the person you are transferring the call to), then c

Bria 4 for Windows User Guide – Enterprise Deployments213.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video cam

CounterPath Corporation22Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click Star

Bria 4 for Windows User Guide – Enterprise Deployments233.8 Conference CallsStarting a Conference CallYou can start a conference call by:• making a co

CounterPath Corporation24From an Existing Call From Two Established CallsFrom One Established CallYou can add more participantsYou can merge two estab

Bria 4 for Windows User Guide – Enterprise Deployments25Managing the Conference Adding More ParticipantsYou can add more participants to an existing c

iContentsIntroduction...

CounterPath Corporation26Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is necessary to allow other p

Bria 4 for Windows User Guide – Enterprise Deployments273.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 73

CounterPath Corporation283.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a team. The workgroup featur

Bria 4 for Windows User Guide – Enterprise Deployments29Monitor, Pick up and JoinClick to pick up this call. A call panel will open on your Bria and y

CounterPath Corporation30Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

Bria 4 for Windows User Guide – Enterprise Deployments313.12 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode.

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Bria 4 for Windows User Guide – Enterprise Deployments334 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who

CounterPath Corporation34Receiving an IMWhen an IM is received, either the Messages window or a Call Alert pops up. (To control which window appears,

Bria 4 for Windows User Guide – Enterprise Deployments354.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is

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CounterPath Corporation364.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of people in the same session.

Bria 4 for Windows User Guide – Enterprise Deployments37Managing a Group ChatLeaving a Group ChatUnregistering your XMPPP account or exiting Bria lets

CounterPath Corporation384.4 Chat RoomsChat rooms are set up to allow the same group of people to have a group IM session, usually on a regular basis.

Bria 4 for Windows User Guide – Enterprise Deployments39The Messages window appears showing you and other people who have already joined to the chat r

CounterPath Corporation404.5 Viewing MessagesTo view your recent IM activity for any contact, group chat session, or chat room session, perform one of

Bria 4 for Windows User Guide – Enterprise Deployments414.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to

CounterPath Corporation424.7 Sharing your ScreenThe Screen Share Add-in lets you share your screen with other people, both other Bria users and people

Bria 4 for Windows User Guide – Enterprise Deployments434. Restart Bria. 5. On Bria, choose View > Show Screen Share. The Screen Share tab appears.

CounterPath Corporation44Inviting ParticipantsThere are several ways to invite participants.Whichever method you use, people who you invited by IM and

Bria 4 for Windows User Guide – Enterprise Deployments45Inviting by Sending an EmailYou can invite any participants by email. The invitees do not need

11 IntroductionRead this manual if you are working in an enterprise and you have a system administrator. It is assumed that your system administrator

CounterPath Corporation46Inviting by Sending an IM to ContactsYou can invite any participants by sending an IM to contacts you specify on the invitati

Bria 4 for Windows User Guide – Enterprise Deployments47Inviting by Copying and Manually Pasting the Screen Share LinkYou can copy the screen share li

CounterPath Corporation48Starting a SessionIf you invite people and choose not to start the session immediately, you can start it whenever you are rea

Bria 4 for Windows User Guide – Enterprise Deployments49Managing a SessionSome invitees and all participants appear in the Screen Share tab.A person y

CounterPath Corporation50Managing the Screen Share LinkWhen you send an invitation, Bria generates a Screen Share link that includes a session ID:http

Bria 4 for Windows User Guide – Enterprise Deployments51Receiving an InvitationIf you are a Bria user, you can receive an invitation to join a screen

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535 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation545.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 4 for Windows User Guide – Enterprise Deployments55Populating by Importing ContactsYou can populate the Bria contact list by importing from an ex

CounterPath Corporation2• Acoustic echo cancellation, automatic gain control, voice activity detection.• Support for the following audio codecs (not a

CounterPath Corporation56All information in the Bria contact list is exported to Microsoft Outlook. Only information that can be displayed in Outlook

Bria 4 for Windows User Guide – Enterprise Deployments575.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add

CounterPath Corporation58Example – Contact in an Enterprise that Uses SIP for PresenceThis example shows how to add a co-worker when your enterprise u

Bria 4 for Windows User Guide – Enterprise Deployments59Example – Contact in an Enterprise that Uses XMPP for PresenceThis example shows how to add a

CounterPath Corporation60Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: • If you are on a phone ca

Bria 4 for Windows User Guide – Enterprise Deployments615.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured

CounterPath Corporation625.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria 4 for Windows User Guide – Enterprise Deployments63Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be

CounterPath Corporation64You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is selected for you if you

Bria 4 for Windows User Guide – Enterprise Deployments65Setting your Online StatusChanging your StatusClick the down arrow beside the online status in

32 Installation and Setup2.1 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program: Use the Windows S

CounterPath Corporation66Appear offline You have set your status to this value. The other person sees you as offline, even though you are actually onl

Bria 4 for Windows User Guide – Enterprise Deployments67Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in ord

CounterPath Corporation685.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

696 Using Other Resources6.1 History TabTo view the History tab, go to the main menu and choose View > Show History.Managing the Lists of CallsYou

CounterPath Corporation706.2 Favorites TabYou can create favorites from your contact list. They will be displayed in both the Contacts tab and in the

Bria 4 for Windows User Guide – Enterprise Deployments716.3 Directory TabThe Directory tab is available only if your system administrator has set up B

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737 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowChoose Softphone > Account Settings. The Account Settings window appears showin

CounterPath Corporation74• Set up your workgroup, if you are supposed to belong to a workgroup. See page 76.• You will create an XMPP account at start

Bria 4 for Windows User Guide – Enterprise Deployments75SIP Account Properties – VoicemailIn general, your system administrator will provide the value

CounterPath Corporation42.2 Configuring BriaSetting up AccountsRead this section if your system administrator advises you that you must either configu

CounterPath Corporation76SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresenceSet up the Presence section as i

Bria 4 for Windows User Guide – Enterprise Deployments772. Select the monitoring method:• Allow anyone to monitor my call activity: if you want everyo

CounterPath Corporation78When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want t

Bria 4 for Windows User Guide – Enterprise Deployments79XMPP AccountTypically, you create an XMPP account if:• Your enterprise uses XMPP for presence.

CounterPath Corporation80Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid:• If User [email protected] a

Bria 4 for Windows User Guide – Enterprise Deployments81Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your com

CounterPath Corporation82Profile password The password for the selected Outlook profile. Field to use for Softphone addressBria can be set up to treat

Bria 4 for Windows User Guide – Enterprise Deployments837.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears.

CounterPath Corporation84• The green Call button at the top of the phone. For example, you can configure the button so that it makes a video call inst

Bria 4 for Windows User Guide – Enterprise Deployments85Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box an

Bria 4 for Windows User Guide – Enterprise Deployments5Populating your Contact ListTypically, you will want to create contacts in order to easily make

CounterPath Corporation86Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 4 for Windows User Guide – Enterprise Deployments87Preferences – DevicesBria automatically detects devices at each startup, and selects the most

CounterPath Corporation88Speakerphone ModeSpeaker Microphone Same as headset mode, but for the device to use when speakerphone is one (on the toolbar)

Bria 4 for Windows User Guide – Enterprise Deployments89Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the

CounterPath Corporation90Preferences – DirectoryGenerally, change the settings on this panel only if advised to do so by your system administrator.If

Bria 4 for Windows User Guide – Enterprise Deployments91Preferences – CallsTable 4: Preferences – CallsField DescriptionCalls These settings let you c

CounterPath Corporation92Preferences – Files & Web TabsTable 5: Preferences – Files & Web TabsField DescriptionRecording folder The folder whe

93A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation94Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

95DiagnosticsIf you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to generate a diagnostic log and