Counterpath eyeBeam 1.11 User Guide for Windows Manual de usuario descargar pdf (Pagina 42)

Multiple IP addresses on the same computer

If a user’s computer has more than one IP address, eyeBeam may have difficulty choosing the

correct address for softphone calls. To set the correct IP address manually, configure the following

settings as instructed below:

Settings Menu -> System -> Network -> Auto-Detect IP Address: Unchecked

Local IP Address: [User Computer’s IP Address]

NAT Firewall IP Address: [IP Address of the user’s NAT or firewall]

Another solution is to disable all but one network adapter until after eyeBeam starts.

RPort attribute

Some VoIP providers do not support the “rport” signaling attribute. Check with the VoIP service

provider for details. To turn off “rport” configure the following setting as instructed below:

Settings Menu -> Proxies -> [User’s Proxy] -> Advanced Options -> Use rport: Unchecked

Audio Problems

This guide assumes that the user computer’s sound and video system are working normally, and

that the user has run the Tuning Wizard at least once. To run the Tuning Wizard, right-click over

the dial pad, and select Tuning Wizard.

There are several factors that may affect sound quality when using eyeBeam. These include the

quality of the network connection, network device quality, and headset model. Some of the

common problems experienced are given below, along with some useful tips on how to minimize

their effect:

Audio contains pops at loud points in voice

Popping sound is a symptom of over-modulation. Ask the other party to decrease their

microphone slider and/or adjust the microphone gain.

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Counterpath eyeBeam 1.11 User Guide for Windows Manual de usuario Pagina 42