Counterpath eyeBeam 1.5 User Guide for Windows Manual de usuario

eyeBeam 1.5 forWindowsUser Guide

CounterPath eyeBeam 1.5 for Windows63 Using the Softphone3.1 The Onscreen Phone Menu HideAvailabilityAuto Answer, Auto ConferenceDo Not Disturb, Confe

CounterPath eyeBeam 1.5 for Windows7DisplayThe following information and icons may appear on the Call display: Video DrawerThis drawer appears only on

CounterPath eyeBeam 1.5 for Windows83.2 Starting eyeBeam1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click th

CounterPath eyeBeam 1.5 for Windows9Which Account Is Used?If you have more than one account enabled, the account that is used for the call depends on

CounterPath eyeBeam 1.5 for Windows10You can answer the call in any of these ways:• Click on the softphone or click Answer on the Call Alert box.•

CounterPath eyeBeam 1.5 for Windows11Call RecordClick REC at any time during the call. Click again to stop recording. Recordings are saved as WAV file

CounterPath eyeBeam 1.5 for Windows12FlashThe Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone. Click Flas

CounterPath eyeBeam 1.5 for Windows13If another call comes in while the conference is on hold, you can choose to answer this line. If you then click C

CounterPath eyeBeam 1.5 for Windows143. As new calls come in, eyeBeam will automatically answer it and add it to the conference call.4. If you put the

CounterPath eyeBeam 1.5 for Windows15Multiple Conference HostsAn eyeBeam conference call may include up to seven individuals—the conference host plus

CounterPath eyeBeam 1.5 for WindowsCounterPath CorporationSuite 300, Bentall One Centre505 Burrard Street Box 95Vancouver BC V7X 1M3Tel: 1.604.320.334

CounterPath eyeBeam 1.5 for Windows164 Managing Calls and Contacts4.1 Calls & Contacts DrawerTo display the eyeBeam Calls & Contacts drawer, c

CounterPath eyeBeam 1.5 for Windows174.2 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, i

CounterPath eyeBeam 1.5 for Windows18Using ContactsManaging ContactsAdding, Deleting or Renaming GroupsClick the Contacts menu and choose Manage Group

CounterPath eyeBeam 1.5 for Windows19Contact Properties Dialog Box1. Enter the desired information on the two tabs.2. When you click OK, the contact i

CounterPath eyeBeam 1.5 for Windows20Importing ContactsYou can import a contacts list from:• A comma-separated file. Use this method to import from a

CounterPath eyeBeam 1.5 for Windows214.3 Calls TabThere are three lists that show calls you have made and received: • Missed Calls: incoming calls tha

CounterPath eyeBeam 1.5 for Windows22You can right-click on an entry in the Received or Dialed list to:• Ban this person. This person will not be able

CounterPath eyeBeam 1.5 for Windows23Sharing AvailabilityWatching Others’ Availability To be able to see the availability of another person, either ad

CounterPath eyeBeam 1.5 for Windows24Receiving a New Contact RequestYour eyeBeam receives a new contact request when you add a contact to your list (w

CounterPath eyeBeam 1.5 for Windows25Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator, and se

CounterPath eyeBeam 1.5 for Windows1ContentsIntroduction...

CounterPath eyeBeam 1.5 for Windows264.5 Privacy RulesYou can allow or ban another person from contacting you. There are separate rules for each “acti

CounterPath eyeBeam 1.5 for Windows27Changing SettingsTo change the settings for an existing name, click in the cell you want to change; the value cha

CounterPath eyeBeam 1.5 for Windows285 Instant Messaging (IM)Sending and Receiving an IMTo display the IM window, right-click any entry in the Calls &

CounterPath eyeBeam 1.5 for Windows296 The eyeBeam MenuAccess the eyeBeam menu by clicking at the top of the phone. The menu items are:• Options. Op

CounterPath eyeBeam 1.5 for Windows30Double clicking Choose the action that suits your preference. Enable Zero Touch bandwidth detection When clicked

CounterPath eyeBeam 1.5 for Windows31Options – General – Alerts and SoundsOn this page you can:• Work with ringtones. You can import a ringtone (a .WA

CounterPath eyeBeam 1.5 for Windows32Options – General – AvailabilityThis screen lets you add indicators to the standard Availability indicators built

CounterPath eyeBeam 1.5 for Windows33Options – General – DevicesThis panel lets you specify the devices you are using and then enable features for tho

CounterPath eyeBeam 1.5 for Windows34SpeakerphoneSpeaker device Change this field only if you want to override the devices that eyeBeam automatically

CounterPath eyeBeam 1.5 for Windows35Options – Advanced – Audio CodecsThis pane shows all the codecs that are included in the retail version of eyeBea

CounterPath eyeBeam 1.5 for Windows2

CounterPath eyeBeam 1.5 for Windows36Supported CodecseyeBeam supports a wide range of codecs. See the table.Table 5: Audio Codecs Supported in eyeBeam

CounterPath eyeBeam 1.5 for Windows37Options – Advanced – Video CodecsThis pane appears only on versions of eyeBeam that include video functionality.V

CounterPath eyeBeam 1.5 for Windows38Options – Advanced – NetworkTable 7: Options – Advanced – NetworkField DescriptionNetwork connection speed Comple

CounterPath eyeBeam 1.5 for Windows39Options – Advanced – Quality of ServiceThe Quality of Service pane lets you request a specific transport service

CounterPath eyeBeam 1.5 for Windows40Options – Advanced – DiagnosticsThis screen lets you enable logging to files. Logging uses computer resources, so

CounterPath eyeBeam 1.5 for Windows41You can:• Resize the columns in this window.• Add an account.• Remove an account. • Enable one or more accounts.

CounterPath eyeBeam 1.5 for Windows42 Account Properties – AccountTable 8: Account Properties – AccountField DescriptionUser DetailsDisplay name This

CounterPath eyeBeam 1.5 for Windows43Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service prov

CounterPath eyeBeam 1.5 for Windows44Account Properties – VoicemailThese settings let you set up eyeBeam to forward calls in several situations.Your s

CounterPath eyeBeam 1.5 for Windows45Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.This is the number th

CounterPath eyeBeam 1.5 for Windows11 Introduction1.1 What is eyeBeam?CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate y

CounterPath eyeBeam 1.5 for Windows46Account Properties – TopologyTable 10: Account Properties – TopologyField DescriptionFirewall TraversalIP Address

CounterPath eyeBeam 1.5 for Windows47Port Used on Local ComputerManually specify range The appropriate setting depends on your computer setup:• Checke

CounterPath eyeBeam 1.5 for Windows48Account Properties – PresencePresence allows other softphone users to see your online availability, and also allo

CounterPath eyeBeam 1.5 for Windows49• Enter the appropriate values on the Presence tab for that account. The icons of the eligible contacts in the Co

CounterPath eyeBeam 1.5 for Windows50Account Properties – StorageThese settings let you set up a storage system for your contact list: either a local

CounterPath eyeBeam 1.5 for Windows51Use SIP credentials Check this box to use the username and password from your SIP account in order to log into th

CounterPath eyeBeam 1.5 for Windows52Account Properties – SecurityYou can set up eyeBeam for the type of security (encryption) you want for incoming a

CounterPath eyeBeam 1.5 for Windows53Setting up for Security outside of eyeBeamWhen using TLS, you must have the root certificate that signs the proxy

CounterPath eyeBeam 1.5 for Windows54Account Properties – AdvancedsTable 15: Account Properties – AdvancedField DescriptionReregister every The time i

CounterPath eyeBeam 1.5 for Windows55Max. time This is the maximum wait time between attempts to reregister. Once this maximum is reached, eyeBeam wil

CounterPath eyeBeam 1.5 for Windows22 Installation and Setup2.1 Getting ReadyAfter choosing a VoIP service provider, you will need the following infor

CounterPath eyeBeam 1.5 for Windows566.3 Privacy RulesFor information on privacy rules, see page 26.6.4 Open Diagnostic Log and FolderFor information

CounterPath eyeBeam 1.5 for Windows57Appendix A: Application Hot KeysTable 16: Application Hot KeysFunction Keyboard ShortcutSelect Line 1 F1 or Ctrl

CounterPath eyeBeam 1.5 for Windows58Appendix B: Dialing PlanWhen a call attempt is made, the call input (what you type, select or drag onto the Call

CounterPath eyeBeam 1.5 for Windows59that if there is no transformation for a pattern, then the input that matches this pattern is not transformed). O

CounterPath eyeBeam 1.5 for Windows60TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input c

CounterPath eyeBeam 1.5 for Windows61Results of the ComparisonB.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows

CounterPath eyeBeam 1.5 for Windows62Example 3#1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2;prestrip=2;match=3;pre=9;This

CounterPath eyeBeam 1.5 for Windows63Appendix C: Contact List HeadingsFollowing is a list of all the headings that are used in the eyeBeam contacts li

CounterPath eyeBeam 1.5 for Windows64Appendix D: Location of FilesSystem files get copied to the installation directory specified when installing eyeB

CounterPath eyeBeam 1.5 for Windows65Appendix E: Alternative Ways of Running eyeBeam E.1 From a HyperlinkYou can attach a hyperlink to a phone number

CounterPath eyeBeam 1.5 for Windows3• TigerJet USB Phone Set (incorporating the Tiger560C)• VoIP Voice Cyberphone (V550MLR USB Phone)• VoIP Voice Cybe

CounterPath eyeBeam 1.5 for Windows66Appendix F: GlossaryAEC Acoustic echo cancelation. Processing of the audio or video signal to reduce the echo eff

CounterPath eyeBeam 1.5 for Windows67RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed,

CounterPath eyeBeam 1.5 for Windows42.3 Configuring eyeBeam1. If eyeBeam is not already running, start it as you would any other program: Use the Wind

CounterPath eyeBeam 1.5 for Windows52.4 Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some v